SeniorCare Midwest, Inc. ("SeniorCare Midwest," "we," "us," or "our") respects your privacy. This policy explains our practices for the public website at seniorcaremidwest.com and the linked public consultation and caregiver-application forms.
1. Scope of this policy
This policy applies to information collected through our public website and public intake forms, as well as information you provide when contacting us about services or employment opportunities. It does not replace privacy or confidentiality terms contained in a client service agreement, employment documentation, or a separate secure portal notice.
2. Information we collect
Information you provide
Depending on how you contact us, we may collect:
- Contact information, such as your name, telephone number, email address, city, and ZIP code.
- Care-request information, such as the type of non-medical support requested, general timing, approximate schedule, service location, and a description of assistance needed.
- Caregiver-applicant information, such as credentials, experience, availability, preferred assignments, transportation, and preferred service areas.
- Communication information, including messages, questions, call notes, and your consent to be contacted about the request you submitted.
- Submission records, including a reference number, the date and time of submission, the form used, and the website source that led to the form.
If you voluntarily include health-related circumstances in a message, we use that information only as reasonably necessary to respond, evaluate whether our non-medical services may be appropriate, and plan next steps. Please do not submit diagnoses, medical histories, medical documents, Social Security numbers, banking or payment details, insurance numbers, passwords, or identity documents through a public form.
Information collected automatically
Our website or hosting providers may receive limited technical information such as an IP address, browser or device type, requested pages, referring page, and date and time of access. We may also use short-lived browser session storage to preserve campaign parameters, such as the source of a website visit, while you move between pages. The public form uses security controls such as rate limiting and duplicate-submission protection.
3. How we use information
We may use information to:
- Respond to inquiries and consultation requests;
- Assess service-area, schedule, and caregiver availability;
- Create and manage referral, intake, recruiting, and follow-up records;
- Review caregiver applications and communicate about potential opportunities;
- Operate, secure, troubleshoot, and improve our website and forms;
- Prevent spam, fraud, misuse, and duplicate submissions;
- Maintain records and comply with legal, licensing, insurance, and regulatory obligations; and
- Protect the rights, safety, and property of clients, applicants, caregivers, SeniorCare Midwest, and others.
Submitting a telephone number or email address allows us to respond to the request you initiated. It does not by itself enroll you in unrelated marketing or automated advertising messages.
6. How long we keep information
We retain information for as long as reasonably necessary for the purpose collected, including responding to inquiries, evaluating applications, documenting consent, maintaining business records, resolving disputes, preventing misuse, and meeting legal, licensing, insurance, or regulatory obligations. Retention periods vary by record type. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely dispose of it.
7. Information security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These measures include encrypted transmission, access controls, input validation, rate limiting, audit records, and restricted administrative review. No internet transmission or storage system can be guaranteed completely secure, so please use the public forms only for the limited information requested.
8. Your choices and privacy requests
You may contact us to ask whether we maintain personal information about you, request correction of inaccurate information, or request deletion. We will review requests in light of applicable law and may need to verify your identity. We may retain information when required or permitted for legal, licensing, safety, fraud-prevention, employment, contractual, or recordkeeping reasons.
You may opt out of nonessential promotional email or text communications by following the instructions in the message or contacting us. Service-related communications about an active request, application, or care relationship may still be necessary.
9. Children’s privacy
Our public website and forms are intended for adults and are not directed to children under 13. We do not knowingly collect personal information online from children under 13. If you believe a child has submitted information, please contact us so we can review and address it.
10. External links
Our website may link to maps, government resources, or other third-party websites. Their privacy practices are governed by their own policies, not this one.
11. Changes to this policy
We may update this policy as our services, technology, or legal obligations change. The effective date at the top shows when the policy was last revised. Material changes will be posted on this page and, when appropriate, communicated through an additional notice.
12. Contact us
For questions or requests about this policy or your personal information, contact:
SeniorCare Midwest, Inc.4747 W. Peterson Ave., Suite 310
Chicago, IL 60646
Phone: (773) 261-8359
Office visits by appointment.
Please note: This website policy is intended to describe SeniorCare Midwest’s current public-site practices. It is not a substitute for advice from qualified legal counsel regarding all privacy, employment, healthcare, licensing, or data-security obligations that may apply to the agency.